Illegal transaction has happened?

Question

I have salary ac. in your  bank. my money was illegali withdraw from my debitt card rs 36600 by atm is called card cloning. i save mu money in  bank and its their responsibility to save my money they are incapeble to provide safty to their customer and they also not giving me a proper feedback from tjjeir side. now 50 days is over i want my money back.ples do serious action i also rajister a complaint in police station. bank giving me a silly type of answer their service is worst.

Answer 1

Dear Saurab

I assume the incident to be a fraud.  Trust, you gave a written complaint to the home branch of your bank and obtained an acknowledgement.  Since it is a fraud, the bank would get back to you after their investigation.  You should also be pursuing your complaint with police.  If the bank is not responding or the response is not to your satisfaction, you may complain to their management / BO, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA