Deduction of money by practicing fraud?

Question

Respected Sir/Madam, The fraud practice from the BANK compels me to write this mail to you. In the month of August a salary account  was opened by my employer in my name through Sk. Motiur Rahaman of Bank, N.S. Road Branch. But on 09/11/15 without any intimation they deducted Rs. 568.86/- from my account on account of Master Expression Debit Card though I was not at all interested in it. On query, over phone they told me that I personally went to their Office and gave my consent for Master Expression Debit Card which is out and out a lie. Except their verbal reply they did not provide any documentary support for their reply. I wrote thrice through their complaint box over their web site to the various officers, concerned but neither any reply nor any complaint number has been provided to me from their end. Their complaint box is just for show-off. This is my humble request to you please look into the matter and a little bit of your endeavour in this matter, may aware a lot of account holders who are also the prey of this cheater bank. Yours faithfully, Dipika Naskar

Answer 1

Dear Dipika

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the branch is not responding, you should take it up with the Bank's management and the process is enumerated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA