BANK debited money?

Question

I have an BANK and I have No any bank credit card using. but Bank debited my 62000/- when i am calling Bank customer care they told to me to talk Credit card department. When I am trying to talk customer care they need card no. also I have visited bank Branch. But no one help me. I have mail to bank & card department but not getting any response. Please Look into this issue and resolve it as soon as possible From: Manoj Delhi

Answer 1

Dear Manoj

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Rs.62000/- is big money and not sure, as to why you are keeping quiet.  You should have given a written complaint to the branch manager under proper acknowledgement and should have demanded a quick response and resolution.  Surprised to note that no one was helpful, when you visited the branch.  Very pathetic service from the bank.  Do complain to the management of the bank / banking ombudsman immediate and the process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA