Opened fake saving account?

Question

Your Bank, Mandi Adampur, Dist-Hisar (Haryana) pin-125052, opened my saving account by using my documents provided by a third person named Mukesh. and your bank even not verified documents with originals. And deposit cash & Cash withdrawal without my knowledge by the instruction Mr Mukesh. Account no is XXXXXXXXXX2081, named Ankit. Bank have been opened nearby 100 fake saving accounts. Below are the some fake saving account list.
Customer Account No Customer name
XXXXXXXX2146 Deepak
XXXXXXXX7094 Harita Kumari
XXXXXXXX2081 Ankit
XXXXXXXX2120 Bebe
XXXXXXXX7070 Suman
XXXXXXXX2214 Suresh kumar
XXXXXXXX2285 Sushil Kumar
XXXXXXXX7232 Sanjay Garg

The Given Accounts are totally fake. That accounts have been opened without customer knowledge by using his documents. Millions Rupees transactions has been conducted by escaping to pay Income Tax to Govt. Branch manager has also been involved. This is my primary responsibility to inform you. Kindly take strictly action against this bank and User ( Mukesh)

Regards
 

Comments

Dear Ankit,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The matter highlighted in your mail constitute serious violation of Know Your Customer Guidelines prescribed by RBI and under provisions of Prevention of Money Laundering Act on the part of the bank concerned. You can come into trouble from  Income Tax Department at a later date or put to avoidable inconveniences, if the matter is not suitabley dealt with at this juncture. 

In the above regard, I suggest you to bring to notice of the wrong practices at the bank/branch  to notice of the the following authorities and urge them to take appropriate action.

Director, FIU-IND 
Financial Intelligence Unit - India 
6th Floor, Hotel Samrat 
Kautilya Marg, Chanakyapuri 
New Delhi -110021

&

The General Manager In-Charge

Department of Banking Supervision

Reserve Bank of India

6, Sansad Marg

New Delhi

Please maintain copies of your letters on record for future reference and  defence in case of eventualities. 

 

Regards

 

J R Mohandas

Answer 1

Hi Ankit,

If bank has opened fake accounts, it is a very serious issue.

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/