Un nececessary deduction of money?

Question

I hv swiped my MASTER CARD, for billing of RS.689 at Body Basics shopee, near karve statue, pune.
but, RS.689 deducted twice from my ac.
i'hv ATM's mini statement showing deduction of RS.689 twice at same time, 
also i'hv my purchase bill OF Rs.689.
for refund of money i'hv contacted bank customer care services, they told me tht they'll refund my amount within 45-120 days.
but, that was banks fault...though they want me to wait for 45-120 days for RS.689 only...  i want my money back asap...please help

 

Answer 1

Hi Dhiru,

Please write a mail to the Nodal officer. It will arrange to refund the money. Ideally within 3 days, the claim should be settled.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/