No response on rbi guideline by bank?

Question

As i was reported a complaints some days before regarding my cash withdrawl issues that recently have been resolved but i also had been mentioned for the penalty charge that banks should be give penalty charge to me as per the RBI guidelines bank should give penalty charge to me as i had been recently got my amount back but that was too delay in refunding which is delay by 35 days approx by follow this banks should give to me of 35 days approx of penalty 
So i kindly request you to resolve it soon
Here below i given some details which may help you
Account holder name-Rohini gupta 
Account number- XXXX XXXX XXXX 60927 
Transaction date-21.11.2015 
Date of re-fund amount on-05.01.2016
Transaction amount-Rs.3000/- 
I hope you may resolve my inconvenience so that i get my penalty amount as soon
And please resolve this soon

Answer 1

Dear Rohini

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please handover a written request to your home branch for reimbursing / paying the penalty as per RBI instructions under acknowledgement.  However, if the bank has refunded the disputed ATM cash withdrawal as gesture of goodwill, the penalty would not be payable.  Please check the circumstances under which the bank made the refund and take it up accordingly.

RAJA