Pension Not Getting Credited for last 2 Months?

Question

My aged parent have a account not been receiving pension for last 2 months.There has been no information or intimation on this in the past. All the relevant documents like PAN, KYC documents, Yearly Declaration all have been submitted in Nov last year and there is a substantial amount also in the bank account. My parents are quite dependent on the pension amount for their expenses and amount not getting credited is impacting them very much.Kindly look into this urgently and help in resolution.

Answer 1

Dear Srudra

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please speak to the home branch officials / manager to understand the reason for the delay.  Not crediting pension of senior citizens is not acceptable.  If they are not assisting / helping out, you may write to the Nodal Officer of the bank.  The process is given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA