Wrong charges on my bank account?

Question

Sir i was going to my bank account branch for printing my passbook and he also print my passbook then my passbook page are full for printing transaction statements so branch employees reissues new passbook then i was checking my statement he charged me ₹229 on same day (19-03-2016) for duplicate passbook but i can't issue duplicate passbook so why he was charged me? Please help me and find the attachment help me as soon as possible for returned my amount to my bank account
 

Answer 1

Dear Gaya Prasad

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the new passbook is a continuous one and NOT really a duplicate (if lost), the bank is not in order in levying charges towards "duplicate passbook".  Handover a written complaint to the branch officials / manager asking to reverse / refund the charges.  The branch should be reversing the amount.  If not, you may further email your grievance to the Nodal Officer.  The process is given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA