Mobile Recharge money was not refunded by bank?

Question

I am using Mobile banking its happening twice with me i make recharge amount deducted from my bank account & recharge had not done.I make a complaint to customer support but they told me their was no such transaction i.d available so no refund is provided to you.I have statement of bank with the transaction i.d that is a proof of my recharge and deduction. I mailed many time on support no response is from there. Customer care provides me wrong email i.d or contact no. from where i won't get any response. make bank to refund my money. revel images of email and mini statement of bank which proves amount was deducted are attached
 

Answer 1

Dear Kapil,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complaint/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I believe that by now your bank would have investigated basis your complaint and either refunded the amount or disposed of  your complaint conveying their decision in writing. However, if the issue still remain unaddressed, I would advise  you pursue the matter as follows:

Write to Nodal Officer of the bank narrating the sequence of events, so that he can take up with the concerned team to verify the digital records to determine where things had gone wrong and provide you appropriate solution or logical explanation if your transaction was successful. 

In case the Nodal Officer does not respond or the response does not satisfy you  and if you are confident of your claim being  genuine, you may take up your case with the Banking Ombudsman for  resolution 30 days after your first complaint to your bank. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas