Delay in services?

Question

My Father Late Sri. Sankar Baral has opened an SB account in In the account opening form he had mentioned nominee's name as Susmita Baral(his wife, my mother) but had just missed signing his own signature below it; the Canara Bank officials were irresponsible not to notice it and inform my father about it. Fate took a bad turn and he expired suddenly on 12th June 2014. We approached the

 

Answer 1

Hi Payal,

The Bank has shown its irresponsibility. You may demand to know how the account was opened when the account holder did not sign the nominee page. Bank is accountable for this. NF-150 does not require a doctor's signature & seal. This is a case fit for lodging complaint. Please follow the following steps :-

Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

1. If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
2. If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
3.  If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

 

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