Cash Back offer?

Question

Dear Sir / ma'am; I have placed order online the amount of cash back has already been deposited to my account, As i Can see the my transaction there was no record of cash back deposition to my account, online ordernot been credited yet. Please accept my sincere apology with regards to the inconvenience you had experienced this case we never intend to cause any inconvenience to our valued customers like you. Please be informed the cash back amount is credited by the bank and not from our end, I have checked and I see that even though we have repeatedly escalated this issue to bank you have not received the amount yet. I've also forwarded your feedback to the concerned department so that they can take necessary action and situations like this are not repeated. Again, I apologize that this has been a disappointing experience. However I hope you understand our limitations as well. I hope you understand that it was never intentional from our end. The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. If theres anything Ive missed or something else I can do to make this up to you, please do let me know by replying back to this mail or contact us using the following link and we would be glad to help you: I am asking where is my money of Cash back?? When I call bank they are saying they need to call Amazon, and when I am calling bank they are saying they need to call amazon for release of fund...

Answer 1

Hi Usharval,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online (details in your above email).

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)