My account is debbiting continously?

Question

On 11/09/2015 at 13:28:41 of Rs.250/-. at that time my balance was Rs.1942.51. after that day i had not done any transaction but ON 12/09/2015 MY account Rs.500 deducted three times and Rs.100 deducted 3 times. and transaction shows 14/09/2015 date and PGDR/FREECHARGE. now my account balance is on Rs.142.51 . I HAD NOT DONE THIS TRANSACTIONS BUT MY ACCOUNT DEBITED.PLEASE HELP ME TO REFUND MY MONEY .I TRIED TO REGISTERED COMPLAINT ON BANK CATEGORIES.HERES  HELP ME... I BEG YOU
 

Answer 1

Dear Mandar Ashok

It seems like a case of fraud.  You need to approach your base branch of Bank of Baroda in writing giving the details of purportedly unauthorized transactions.  You may also register your complaint with Customer Care of BOB.

RAJA

Answer 2

As regards your complain, it appears that your card details were captured from the magnetic strip while swiping the card for payment or at any other place. Based on the information captured, your card has been mis-used. Please inform your Bank that you have not done these transactions and the card was in your possession when these transactions were carried out. You may take up the issue with nodal officer-grievances whose coordinates would be available on the Bank's website.

 

If the Bank does not resolve your complain, you may approach Banking Ombudsman/RBI for resolution of the issue.

 

Thanks and regards

 

Deepak