Corporation Bank - Atm withdrawl?

Question

I have used the atm of corporation bank on 12th September 2015 at karol bagh branch and taken the cash but in that cash withdrawl I have received one teared note of 500 I did the withdrawl of 8000 and And between these notes there was torned note of 500 Kindly revert the same and I want the cash of 500

 

Answer 1

Hi Bhavna,

If there was a guard at the ATM site, I hope you have shown the torn note to him and has registered your complaint in the complaint book maintained at the ATM site. However, now you can lodge your complaint in writing with the branch of Corporation Bank to which the ATM is attached (find out the branch name from the ATM guard). Demand to see the CCTV footage also. If your complaint is not resolved by that branch,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)