Issue in atm withdrawl?

Question

I have withdrawn the amount from Bank ATM by using the Debit Card and I got the slip that Amount is successfully withdrawn but didn't receive the amount. I complained in branch (ATM AT XXXXXXXXX dated 16/03/2016) but I have not got any response from bank, when I checked with bank Customer care they told that in the record it is showing that the amount has been withdrawn . When I visit to the branch office they are saying that they can not do anything. bank please return my amount in my account.

Answer 1

Dear Nishikant

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Trust, you complained to your home branch in writing and also obtained a proper acknowledgement.  If their response is not to your satisfaction, you may take it up further and the process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA