Signature Credit Card?

Question

I had applied for signature credit card from On enrollment they give you multiple option of gift vouchers. I had selected gift voucher of Rs. 5000. I received the gift voucher on 21-07-2015 and when on 01-08-2015 and went to Jabong site to you the voucher. I came to know that this voucher is already used by Mr. Ruban Kumar on 01/07/2015. I had sent an email on 01/08/2015 to bank regarding the issue. After that i would have sent atleast 10 mail and would have talked to different people at there call center but they always raise the ticket and then after 7 days get a msg that your issue is resolved. They are fraud and scaming people it has been 2 months still nothing. Yesterday i received msg stating that bank has issued me gift voucher of Rs. 3000 for Jabong. Again that is a fraud when you have to give customer a gift voucher of Rs. 5000 why did they send the gift voucher for Rs. 3000. I have been fighting my case for last 2 months via email and there call center as well as there nodal officer but they are making fool of customer. Please take some action and give us justice.

Answer 1

Hi Hardik,

It seems you have been defrauded by the Bank, which is a serious issue. Since you have not received appropriate responses for a long time, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)