Fraud in my account?

Question

Dear Sir, I would like to inform you that there was an online fraud of Rs. 711000/- in my account at your Bank. I have already complaint about it to the bank and running behind them everyday but so far could not receive any positive response. The FIR has been also filed at Rabale police station and duly informed to Cyber Cell Navi Mumbai. Now bank is trying to bypass the responsibility and saying that they have no any responsibility. If require I can also share the email received from the bank. So I am looking for your help to resolve my issue and get money back to my account. Please advise what more I can do in order to get my money back to my account. Best Regards Arvind Kumar

Answer 1

Dear Arvind

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The amount mentioned by you is huge and would not have been siphoned off, without the confidential credentials being compromised.  You confirmed having filed an FIR.  You need to await their investigation report, to understand as to who committed the fraud and how the money was siphoned off.  Do pursue the case with the Bank and especially with the Police, Cyber Cell crime team.

RAJA