Horrible Service?

Question

Last two weeks in the end of August me and my husband have spent considerable amount of our valuable time at the park the closest to our house to seek help to open a new a/c and close an existing  a/c in another city as well as seek help to invest in few of the tax saving mutual funds that we had identified. The plight started from there. The manager at the branch assigned the task of helping us to this lady executive But needless to say she was super callous in her dealing. Each time she would forget to ask for some information that led to delayed opening of my hubby's new bank a/c (I believe it could have been delayed further had they not had a month end target to achieve). Worse was her service with respect to the application of Mutual Funds. We spent entire Saturday morning in the last week of August filling in all the different MF forms with almost no help from that girl or anyone at the branch. And then after a week, when the MF accounts are supposed to start all kinds of problem crops up. After calling to branch atleast 10 times when she is unaccessible on her phone, my husband calls at the branch to talk to her to know the status and then are we informed that one of the MF forms have returned from the company due to missing signature. Being home my husband asks them to send a representative to get the task done, though the date opted for the starting of SIP is already missed. While signing the form, I find there are corrections in the form that needs to be verified by me as well (corrections that weren't made by me). A week later when my account with MF is opened, I find the nominee name and address is completely incorrect in their database. Angry I call the branch, but to my dismay and no surprise she again doesn't bother to address the issue by not receiving the call to verify how the important details went wrong, when what I filled in the form is correct (it would only be dumb/mad of me to provide incorrect address and nominee name). So I talk to another person  at the front desk to get things sorted. She tells me she would find out and let me know, that's when I ask about the status of my other bank MF too. She assures about finding out and letting me know in a day's time. A day passes with no information received, and today when I call her, she apologises and mentions that other bank form too have missing signatures due to which the forms have returned. I am infuriated (to say the least) and frustrated to the extreme. What was the point of wasting all of our precious time in the bank if the bank executive has actually not helped us with anything. She neither helped us fill the forms, nor checked them to see if any information/signature was missing. Absolute callous work that has led to uncalled for inconvenience and delay to the entire process of starting our SIPs this month and needless to say harassment of this constant checking up on the status of the forms. I request the concerned person to take strict measures against this lady executive, who seems to be getting paid for no work done, or callous work. This is absolutely unacceptable. She needs to get warning or be reprimanded with disciplinary action against her. A lot of my time, money, energy has been wasted in this incident and I still don't see any solution to get my SIPs started at the earliest with half a month of September already gone. This is the worst experience with banks ever. Request you to look into this matter and help me get my issues resolved, my tasks achieved without any further delay as time costs money. Thank you, Ashmita

 

Answer 1

Dear Ashmita

We at this website, only guide the aggrieved bank customers / respond to banking/financial related queries.  After going through your grievance, we understand as to how pathetic is the service of the bank and officials.  You have not named the bank and branch, but state of affairs certainly seem to be very sad, tragic and distressing.  This inordinate delay and the indifference of the front desk officials should have been brought to the personal notice of the branch head and may be to his superiors too. If this is still not done, we advise you to immediately go ahead and inform the branch in-charge, which should hasten up your investments.

RAJA