Refunding of my money?

Question

I would like to state that an amount of $111 (Rs.7635.84) was deducted twice from my account mistakenly. The incident happened when my son was trying to register for an exam using my debit card on 5th September at around 5:30 Time. While the registration was unsuccessful, the registration fees ($111) was deducted four times i.e. $111 X 4 = $444, out of which I was refunded $222. Since the registration was unsuccessful, the exam agency didn’t receive the amount. The amount is in the pending payments (or holds). So I request you to take the necessary actions and urge the required authorities to take necessary steps and refund the full amount i.e. $222(Rs. 15, 271.68) into my account as soon as possible. Lambit Gogoi

 

Answer 1

Lambit, 

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

Your complain does not mention the remitting Bank. I would suggest you to take up the matter with your Bank along with statement of quadruple debits, out of which two credits have been refunded. If the issue is not resolved by the branch, you may escalate the matter to the nodal officer - grievances whose coordinates would be available on the Bank's website. If the matter remains unresolved, you may approach Banking Ombudsman for resolution.

Regards

Deepak