Cant do any cash transactions after 2' clock on saturdays.?

Question

I have went to bank vatakara branch on 03/10/15 to deposit the cash to my own account. It was an urgent for hospital bill. I went at 2.05 pm. Security informed me that transaction are closed, but i asked about new rule of rbi then he asked me to contact manager. Manager also informed me the same, that is saturdays is not working after 2'clk. Because of this i met some problems with hospital for my father eye operation. Kindly let me know details of new rule of rbi. So that i can make comaplint regarding this.

Answer 1

Rubi,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

As regards working hours for Banking transactions are decided by the individual Banks. These could vary from Bank to Bank. But every branch has to display transaction hours for the information of public. As per RBI guidelines, all Banks have to work full day on 1st, 3rd and 5th Saturday's. In other words, whatever be the transaction hours from Monday to Friday, the same would be applicable on working Saturdays. If you find deviation in the transaction hours, you may escalate the matter to nodal officer - grievances whose coordinates would be available on the Bank's website. You can take up the issue with Banking Ombudsman for the deficiency in the service, if the transaction hours are deviated on working Saturday.

Regards

Deepak