Cash W/d Disptue?

Question

Couple of days ago I made a transaction and it was unsuccessful, but amount got deducted from account. I logged the complaint to the customer care and they are saying it will take seven days to return of your amount. My concern is why a customer need to wait for such a long time to get his own money back without any reason. In just one day they also closed the complaint without resolving it. I asked them to reopen the complaint or resolve the issue first, but they didn't. Customer Care executives behaviour are pathetic, they disconnect the call while customer is talking and keep saying sorry, but actually they don't mean it. I asked them to log the complaint regarding that too, but I doubt they taken.  hoping to get a response by tomorrow itself, if these guys have any professional ethics.
 

Answer 1

Dear Chandra

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You have not clarified, whether the transaction was online, ATM cash withdrawal etc.  The reversal, if the transaction was unsuccessful, would depend on the nature of the transaction done by you.  Nevertheless, not to loose out on the time, it would be better to complain in writing to your home branch regarding the failed transaction, duly requesting for reversal.  Alternately, you may also mail your complaint to the Bank's Nodal Officer (Complaints / Grievances) for a resolution.

RAJA