Credit Card Issue?

Question

I have raised a query but there is no response from them. When ever I call them for converting my transaction to EMI, they are replying that offer is not available. I don't understand why they are complicating things like this. we working people are buying credit cards thinking that we can pay back using EMI for purchased products. But these people made it has offer with intimating the customers. Now I'm suffering alot to pay debt because of their irresponsibility.

 

Answer 1

Hi Paresh,

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)