Reg Ecs return Charges?

Question

This is Vimal here..my account number with bank is xxxxxxxx6578. since my avail balance was 1950INR for my usage dated on 07/10/2012. Suddenly it got debited on the same day to o.ooINR stating that debit due to ECS DR return charges..I couldn't understand why the debit has done by the fu***** bank people.Is this way the bank earns money from others blood?. I need a refund as soon as possible.
 

Answer 1

Mr Vimal,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

It appears from your complain that ECS debit instructions got dishonoured upon presentation for want of adequate balance. When ECS debit instructions are dishonoured, Banks levy return charges as it happens in case of cheque getting returned due to insufficient balance in the account. If there is not adequate balance at the time of ECS debit return, for recovery of return charges then Banks mark a lien on the account to the extent of charges. Whenever credit/deposit comes in the account, the charges are set off against the deposit.

As regards refund of charges, you will have to approach the branch senior officials explaining the circumstances under which ECS debit instructions were dishonoured. The reversal of charges would be at the discretion of the bank officials.

Regards

Deepak