File complain against bank recovery agency?

Question

I need to file complain against your bank recovery agency named as JMD business solutions, Shalimar bagh New Delhi, I need to settle down my credit card and I have told them as well but they are calling my parents and my wife repitadly again n again and using abuse words like " police complain kr denga, tume utwa lenga forcing us to do this. N using lot of abuse and unusual words with my father and my grand father, who give them permission to talking like this to persons.

 

Answer 1

Dear Saheel

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

This is a common practice of banks, when their credit card dues are not paid.  My sincere suggestion is to first pay off the credit card dues to the bank, rather than contemplating complaint against the recovery agency.  Using abusive words is definitely wrong by the agency, but that alone can not become a reason.  You are on back foot, since you seem to have not paid the card dues.  If you feel that the bank has levied unnecessary charges / or / high interest etc, then you approach them for a realistic settlement, otherwise, even your CIBIL score would get effected.

RAJA