Neft Cash not Credited back?

Question

Sir, i have a account in  your kazhakuttom branch ( kerala, india) branch.. i tranfer 10, 000 indian money as NEFT to other account via bank mobile application on 13-01-2016.. but in that account cash once credited and that time that money automaticaly debited from that bank account... due to wrong name entered... but i did not got my money in my bank account back.. kindly check that and, take this as ma request..

Answer 1

Dear Azeez

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You have stated that probably you entered a wrong name and that could be the reason for amount not being credited to the beneficiary.  Please handover a written complaint to your bank branch, giving full details and asking for reversal of the transaction, since name was wrongly entered.  The bank would look into the online transaction details and revert to you.  Do keep in touch with your branch officials, till the money is back in your account.

RAJA