Bank - Account opening?

Question

When i went to open bank account in mahavir enclave branch of your Bank I was asked to show my form from one of the employ . After that he told that all my documents are right but they won't be able to admit as bank working hours has been ended . Then he told me to come tomorrow after 10:00 AM . The next day when I Showed my documents for verification the lady sitting their said my form can not be considered as photocopy of my Adhar card is not clear . I attached Adhar card as address proof . So I went to the manager and asked him why my form can not be submitted . he told me that such types of forms get rejected by bank . When I told him that yesterday one of their employ told me that my form is complete and now you are asking for colored print of my adhar card . The manager showed no apology for their misbehave abd told me to come again the next day . that is why my time was wasted and the branch have serious behaviour problem dealing with their customers . Strict action must be taken against them for their attitude and misguidance of customers . letter of apology should be given by all three employs of your Bank branch .

Answer 1

Hi Manda,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

From the description of the incident, clearly it is a case of service deficiency & bad attitude on part of the Bank. It is not clearly understood why a cloured photocopy of the Aadhar card is required. If your copy was not of good quality, the branch could have advised you to bring the original Aadhar card to take a good quality copy at its end. If you still want to pursue for display of bad attitude and misguidance to the customer,

please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)