International transaction?

Question

I am a senior citizen having an account with your bank for many years.
I approached the bank to make an international transaction to my sons university, 
we agreed on a rate however the transaction was made on a higher rate.
since that day it has been 26 days we are requesting for a transaction invoice.
every time i go to the bank they give me a vague response and send we away.
firstly i have been over charged and then harassed.the last two times they are saying letters and emails have been sent however we have not received any information fro the bank.

Answer 1

Dear Raisa

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The bank can not go back on the rate agreed.  If the branch and their officials are not responding, please do complain to the Nodal Officer of the bank.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA

Answer 2

Hi Raisa,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank. Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

From the case details, I suspect the Bank has committed a mistake. The branch might have taken up the matter with its Head office to compensate you but has not received any reply. However, instead of waiting for the branch reply and being harassed, please follow the below steps :-

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank. Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/