Regarding the deduction?

Question

HI  I don't know why you have deducted 342.00/- from my account unnecessarily with out any prior intimation, It is a corporate salary account and it is of free cost but don't know what does it mean,  you have deucted the amount of 342/-, Please do refund my money ASAP.  Else will be closing the account immediately.   bank Already i have dropped the mail to customer care. Sincerely,  SureshAluru

Answer 1

Hi Suresh,

When a customer opens an account, he / she signs a charges structure sheet (part of the account opening form). Please go to the nearest branch and demand to see the said charges structured sheet signed by you. If after opening of the account, the Bank increases / decreases the charges, the same is notified by (a) your account statement, which is received physically or through email, (b) published in the bank's domain, (c) through notice displayed at the branches. Please visit the nearest branch & enquire about the charges applied on your account and ascertain the means through which the customer has been notified about the change in charges. If you do not receive proper response, register a complaint with the branch under copy to their Customer service cell. If you have already registered your complaint with the Bank, you can now lodge the complaint with the Banking Ombudsman.

P K Dash