harassment by dsa for credit card recovery?

Question

hello, I am an old customer of bank.i have been granted credit card on my decent bank statement at bank. I have always being making payments on time. past 3 months my buisness suffered huge loses. then too. I am making payments.at least 5% of total amount. now calls are coming from dsa.speaking derogatory words and threating manners. I am really depressed and facing trauma.pls help me out. i told that lady m not running away I am making payments too .they hav started messaging my people regarding this she is threatening dat now u will have problems.so if some customer is unable pay as much amount she demands, that agency will act a s goon.expecting reply from your side.

Answer 1

Dear Karan Mishra

Any credit card issuing Bank would handover the recovery of dues to an outsourced agency, if the payments are not forthcoming as per the terms of agreement.  Your dues must be really high and unduly delayed.  The best course would be to get in touch with the Recovery officials of Axis Bank Credit Card team, express your inability for full payment and request for conversion into EMI, before the interest and penalties further mount up. Thereafter, do ensure prompt payment of the EMIs to avoid any calls from the recovery agency.

RAJA

Answer 2

As regards you credit card outstanding, I would suggest you to pay as much amount as possible so as to reduce outstanding to the extent possible. Revolving credit by paying 5% of the outstanding amount, is available for a limited period. If you can generate funds from other sources, you may utilise that opportunity to pay off the dues otherwise your credit report would get affected.

 

As far as harassment, filthy language by Recovery Agency is concerned, you may report the matter to RBI/Banking Ombudsman for resolution.

 

Thanks and regards

 

Deepak