Bank Money deduction?

Question

Myself Muneen account holder of  your bank, Adyar branch. XXXXXXXXXXX20147- Account Number and Customer ID:51023416. Account holder name- Muneen Pattipati. On 10th feb'16 they have debited Rs.5000.00, debited from my account without any authorization I Don't have Paytm account. Some unknown user track my debit card they will purchase of INR 5000.00 on 10 Feb, Product ID(483683) I saw in my transactions Please check. I am not done any online purchase. Request to you Please refund in my account. How can i keep a track of account balance...

Answer 1

Dear Muneen,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The debit was not possible unless you had compromised your card related and other personal information during an online purchase transaction. As the transaction has passed through bank's authentication processes (attributable to compromise of personal information by you) I am afraid that you may not get any support from your bank. Nonetheless, you may contact the bank's customer care services department. The best course for avoiding further debits in the given circumstances is blocking of your card and getting a new card. The experience would teach you not to share card and other personal information online, except in secure/reliable sites.

Regards

 

J R Mohandas