Unauthorised debit messages?

Question

I had received messages from STAR SANDESH about money being debited from my a/c in the name of POS-MPESA and POS-BUDDY which is not authorised by me on 22/02/2016. I have also transferred INR 10000 twice from  my bank to other bank  through net banking on 22/02/2016. i had not received any credit message. my balance has to b more than 20000 INR but it shows only 90.05 INR after plenty of debit message as mentioned above. kindly resolve the issue as soon as possible

Answer 1

Dear Ankur

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I assume that you have been a victim of fraudulent calls / SMSs / mails and might have divulged your bank account credentials.  Otherwise, in the absence of your express instructions / details of debit:credit card details / net banking login and password, account would not get debited.  Please immediately get in touch with your home branch officials / manager and handover a written complaint in details.  It is also advisable to file an FIR with Police, since the debits are stated to be fraudulent.  The bank and police would revert, post their investigation into the transactions, based on which, you can pursue the matter further accordingly.

RAJA