Rude manager?

Question

I am 80+ years and have been a customer of Mira Road branch, since 1988. Now, the branch has shifted to 1st floor and with my ailing age and poor health it has become imposible for me to climb the stairs.
I wanted to withdraw the money from my account and hence asked my grandson to approach the bank and request them for a solution for the same and also request them to get it done today it self as i would be leaving the city tonight.
The manager there talked in a very rude manner and asked my grandson to bring me to his office and get the dormant account activated.
On my grandsons request to send some bank official to my place which is just 4 building away from your branch, the manager said that he will do that when free from other work.
My grandson asked for contact information of some one from the CRM or regional office, the manager proudly said that the bank is run by him and there is no one superior to him.
I request you to please look into this matter, for as a loyal customer of your bank.
Thanks

Answer 1

Mr Hussain,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

I express full sympathy towards you for the issue being faced by you, as a senior citizen. If your account has become inactive due to transactions not carried for a considerable time, you have to make an application, may be in the prescribed form, along with identity documents for activating the account. Your grandson may ask for the prescribed form, if any, from the branch and submit it duly signed by you along with identity documents. This procedure should suffice for the purpose of activation of account, in my opinion. I would suggest you to get a cheque book for the account to enable withdrawal from your account by third party/your grandson. If possible, you may even request for ATM/debit card to facilitate withdrawal from the account. I presume that you can sign the papers. 

If you can not sign then someone from the branch has to visit your residence for putting the thumb impression on the withdrawal form and getting the account activated. If branch officials do not cooperate, you may escalate the issue to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. You may also consider opening another account in a bank branch that is convenient to you.

Regards

Deepak