Balance in account?

Question

My account suddenly went to (-157.47) if check in mobile application. If check in internet banking it should +147.47 and the SMS which I received via text it says i have +308 in my account. I visited branch my home branch (bhagal)and asked same to the employee of bank at branch then, the answer which i got from him is pathetic. Very rudely he said that you are charged for debit card, i asked him, "i'm using this account from since long back, i never got charge then, i got charged now" Rudely, he answered that, you should read the form while opening the account. The way he was talking to is like, I made a mistake that i asked him why my balance is in negative. he dont know how to talk to customer. Very very poor customer service provided by bank. really very poor.

Answer 1

Mr Anees,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

As I understand from you complain, you have been charged for renewal fee of debit card. If you were not informed about renewal fees on debit card at the time of opening of the account, you may write to nodal officer- grievances whose coordinates (contact) would be available on the Bank's website. You may also mention about the rude behaviour of the Bank official when you enquires about charges. If you do not get satisfactory response from nodal officer within a reasonable period, you may approach Banking Ombudsman for reversal of charges and also deficiency in service.

Regards

Deepak