Someone (fraud) hack my bank account?

Question

Respected Sir, I received one call from Bank He told me that he is Branch Manager & added that Your bank account will be close and he is provide new Pin of my ATM card than i told him that i Have no Bank Account & i have other bank account suddenly he disconnect the call. After only 7 minutes i got 5 transaction messages from Bank I lost my 20000/- rupees. Please help me and take strict action against it. Thank You.

 

Answer 1

Mr Nawaz,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

After carefully going through your mail, it is difficult to reach a conclusion that fraudster could withdraw funds from your account based on the information provided over telephone. If you have not provided your Bank name, account number or PIN over phone to fraudster, it would not be possible for him to withdraw funds. You may contact your Bank to find out the details of the funds withdrawn. In the absence of adequate information, it would be difficult to guide you properly.

Please share details of the conversation without revealing your personal particulars in the query.

Regards

Deepak