Cheating of money from bank account?

Question

Sir, I am to state that that somebody called me from mobile no and said he was calling bank head office kolkata gave ID no.160511 and said his name is Sonen Kr. Saha.He called he needs atm card no. to link my Aadhaar card.I gave him my two atm card nos. and asked me give nos. that come in messages which i also gave him. Unfortunately i found the transactions were made from my A/C Mumbai -Rs.5000 6.And another transaction of Rs.5000 was made from my other account in the same branch having no. However the details of which i can not collect right now. I request you to kindly look into the matter so that i can get back my money. Thank you. Best regards, Asok Kumar Kundu

Answer 1

Dear Ashok

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You became victim of a hoax caller and by divulging your account details, helped him in withdrawing your money.  Do inform the details to your bank in writing and may also file an FIR with police, since you were cheated.  You should have known that bank officials would never call up their customer and seek their account / confidential credentials.

RAJA